Are the items authentic?

Yes, all our items are 100% authentic. A team of specialized people checks every item, using also the most modern technologies.

To learn more, please click here

How do I contact you?

Customer Care: orders@fancylux.ch

Info: info@fancylux.ch

When will I receive my order?

Shipping to Switzerland: next day shipping, delivery in 24H via DHL

International Shipping: next day shipping (economy or priority) based on your choice, delivery times based on the destination country.

Europe: economy 3/4 working days – priority 48H

Other destinations: 6 working days (approx.) – priority 48H

To learn more, please click here

Can I make a return?

Yes, you can make a return!

To learn more, please click here

Do you have the purchase invoice?

Not all items are related with the purchase invoice; when present it is always specified in the description.

We would like to specify that each item is sold with our sales invoice.

The price is negotiable?

If you want to make an offer on a product you can use the “make an offer” button.

We can accept it, decline it or send you a counter offer.

Each offer is not binding for the purchase.

To learn more, please click here.

I'm interested in an item, is it available?

Yes! All the items you find on sale are available.

How do I pay?

You can choose several payment options

National Buyers: Credit Card, Payment on Delivery, Bank Transfer, Postal Payment

International Buyers: Credit Card, Bank Transfer

For more information click here.

How much does shipping cost?

National Shipping: CHF 10.00 – FREE for purchases over CHF 1000

International Shipping: variable according to the country of destination, the type of shipment (economy, priority) and the volumetric weight.

For more information click here.

Can I track my order?

Yes! As soon as we ship your order you will receive the notification of shipment. The tracking code will be indicated and you can manage the shipment as you prefer.

When will I be refunded?

In case of return or cancellation of order you will be refunded within 30 (thirty) days from the date of acceptance of the return/cancellation.

To find out more click here.